Last updated: September 24, 2026
This policy sets out the rules applicable to returns, the exercise of the right of withdrawal, refunds, and non-conforming products purchased from Nuvipil – Eva Millot.
1. Contact for a return or claim
Before any return, it is recommended to contact Nuvipil in order to identify the order and receive the necessary instructions for processing:
Email: contact@nuvipil.fr
Mail: Nuvipil – Eva Millot, 4 Place de la Mairie, 30150 Roquemaure, France
Phone: +33 6 66 80 95 69
A Customer must not spontaneously return a product to an address appearing on the supplier's or carrier's packaging without instructions from Nuvipil: this address may not be the return processing address. However, this rule cannot have the effect of preventing the exercise of a legal right.
2. Statutory right of withdrawal
When purchasing remotely as a consumer and where no legal exception applies, the Customer has a period of 14 days to notify their decision to withdraw without having to justify a reason.
For sales of goods, this period generally runs from the day on which the Customer, or a third party designated by them other than the carrier, takes physical possession of the good. When several goods ordered together are delivered separately, the period runs from the receipt of the last good; other special rules provided for by the Consumer Code apply where applicable.
3. How to exercise withdrawal
The Customer may notify their withdrawal by means of any unambiguous statement expressing their desire to withdraw, in particular by email to contact@nuvipil.fr.
They may also use the dedicated feature available on the shop: Renounce the contract here.
The notification of withdrawal must be sent before the expiration of the applicable period. No reason may be required to exercise this right.
4. Return of products after withdrawal
After notifying their decision to withdraw, the Customer must send back or return the good without undue delay and, at the latest, within 14 days following this notification, unless Nuvipil offers to collect the good itself.
For a return processed in France, the correspondence address and, unless a different return address is communicated by Nuvipil for the order concerned, the return address is:
Nuvipil – Eva Millot
4 Place de la Mairie
30150 Roquemaure – France
If Nuvipil communicates after the withdrawal request another return address adapted to the product or the logistics circuit concerned, this address cannot impose on the consumer costs or constraints incompatible with the information provided before the order and with their legal rights.
5. Return costs in case of simple withdrawal
When the withdrawal concerns a conforming product and the Customer has been properly informed before the order, the direct costs of returning the good are to be borne by the Customer, unless Nuvipil expressly announces that it will cover them or if the law requires the seller to bear them.
The Customer chooses a suitable shipping method to protect the product. It is recommended to keep proof of postage until the refund is received.
6. Condition of the returned product
The Customer may handle the product to the extent necessary to establish its nature, characteristics, and proper functioning, in a manner comparable to what would be reasonably possible before a store purchase.
The Customer is only liable for the depreciation of the good resulting from handling beyond what is necessary to perform this verification, when the legal conditions for this liability are met.
The mere fact of having opened the packaging of a roller or hair removal brush does not automatically cancel the right of withdrawal. Only the exceptions provided by law can exclude this right when their conditions are effectively met.
7. Refund after withdrawal
When the right of withdrawal is validly exercised, Nuvipil refunds the sums due without undue delay and at the latest within 14 days from the date on which Nuvipil is informed of the decision to withdraw.
For a sale of goods, Nuvipil may defer the refund until the goods are recovered or until the Customer provides proof of shipment, the date retained being that of the first of these facts.
The refund includes, when the law requires it, the initial delivery costs corresponding to the standard delivery method offered. The supplement resulting from the express choice of a more expensive delivery method than the standard method does not have to be refunded.
The refund is made using the same means of payment as that used for the initial transaction, unless expressly agreed by the Customer for another means not causing them any costs.
8. Damaged, incorrect, or non-conforming product
A defective, damaged, incorrect product, or one covered by the legal guarantee of conformity must not be treated as a simple withdrawal at the Customer's expense.
The Customer is invited to contact Nuvipil promptly by indicating their order number and the difficulty observed. Photographs may be requested when they are useful to establish the problem, without any formality not provided for by law being allowed to obstruct the legal guarantee.
When the legal guarantee of conformity applies, the restoration of conformity is carried out at no cost to the consumer. The necessary shipping costs that may have been advanced for the implementation of this guarantee are refunded under legal conditions.
9. Legal guarantee of conformity
The professional seller must deliver a good that conforms to the contract. For the goods concerned, the consumer has a period of two years from delivery to act under the legal guarantee of conformity.
Under the conditions provided for by the Consumer Code, the consumer may request the repair or replacement of the good without charge and without major inconvenience. The restoration of conformity must take place within a period not exceeding thirty days after the request. When the legal conditions are met, the consumer may obtain a reduction in price or the cancellation of the contract.
Nuvipil is the seller with respect to the Customer and remains the contact point for the implementation of this guarantee, even when the preparation or shipping of the parcel has been carried out directly by a supplier or a logistics service provider.
10. Guarantee against hidden defects
The consumer may also benefit from the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code when a hidden defect makes the good unfit for the use for which it is intended or so diminishes this use that they would not have acquired it, or would have paid a lower price for it, had they known about it. The action must be brought within the period provided for by law from the discovery of the defect.
11. Exchanges
Nuvipil is not required to organize a separate commercial exchange service when the law does not require a replacement. Depending on the case, a return followed by a refund and then a new order may be offered. This organization does not limit the right to replacement when it results from the legal guarantee of conformity.
12. Legal exceptions to the right of withdrawal
The right of withdrawal can only be excluded in situations provided for by the Consumer Code and when the conditions of the exception are met. A relevant exception is indicated to the Customer before the conclusion of the order when it effectively concerns the product sold.
Ordinary hair removal brushes and rollers do not automatically become excluded from the right of withdrawal simply because they have been unpacked or tried in a reasonable manner.
13. Dropshipping and third-party supplier
Some products may be shipped directly by a supplier as part of a dropshipping model. This method of fulfillment does not change the identity of the seller: the sales contract is concluded with Nuvipil. For any request for withdrawal, refund, lack of conformity, or complaint, the Customer can therefore contact Nuvipil.
14. Proof of return
The Customer is invited to keep the proof of shipment of the returned product. This proof can be particularly useful when the refund is deferred until the good is recovered or until proof of shipment is provided in the cases permitted by law.
15. Help and complaints
For any difficulty relating to a return or refund, contact contact@nuvipil.fr. The rights described in this policy apply without prejudice to mandatory more favorable provisions from which the consumer may benefit.