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Yes. A free shipping option is offered for orders to France.

For France, the stated delivery time is estimated at 5 to 8 business days. This is an estimate and not a guaranteed delivery date.

A business day generally corresponds to a working day, Monday through Friday, excluding public holidays.

Yes. Like any shipping timeframe, it remains an estimate and can vary based on transit and circumstances beyond the shop's control. If your order seems abnormally delayed, contact us with your order number.

Some destinations outside of France are available in the shop's settings. The delivery options and fees applicable to your destination are those displayed at checkout.

When tracking is available for your shipment, use the tracking information associated with your order. If you do not have any actionable information or notice an anomaly, contact us with your order number.

Contact us and include your order number. We will be able to check the situation based on the information available regarding your order and its transit.

Contact us promptly with your order number and, when helpful, photos of the package and the product received. We will examine the situation and the rights applicable to your order.

Contact us as soon as possible. A correction depends on the stage of order processing and cannot be guaranteed if shipping has already been initiated.

The accepted payment methods are credit card and PayPal. Payment in 4 installments with PayPal may also be available for eligible purchases and accounts.

No. Display, eligibility, and acceptance of payment in 4 installments are determined by PayPal. If the option is available for your cart and account, it will appear at checkout.

The shop's currency is the euro (€).

Check the payment information entered and any limits on your payment method. For a bank or PayPal refusal, your bank or PayPal will be able to inform you of the cause of the refusal. The shop cannot approve a payment in place of the payment provider.

No. Never transmit your full payment details by email or via the contact form. Only use the payment methods provided during the checkout process.

Yes. The code BIENVENUE10 entitles you to a 10% discount on the products of your first order for customers who have not yet made any purchases in the shop.

No. The code BIENVENUE10 is currently configured with no minimum purchase amount.

Enter BIENVENUE10 in the field provided for discount codes at checkout. The discount should appear before final validation of the order if the eligibility conditions are met.

No. This code is reserved for customers who have not yet made any purchases in the shop.

Contact us as soon as possible with your order number and the desired change. The possibility of changing an order depends on its processing stage and cannot be guaranteed.

Contact us as soon as possible with your order number. We will check what is still possible depending on the processing stage. This request is distinct from any potential legal right of withdrawal after receipt.

Use our contact page and provide your order number as well as the specific nature of your request. This allows us to identify the relevant order more easily.

For a distance purchase from a professional, the consumer generally has a legal withdrawal period of 14 days from the receipt of the item, without having to justify their decision, subject to exceptions provided by law.

Contact us within the applicable period clearly expressing your decision to withdraw. Indicate at least your order number and the product(s) concerned. Also see our Returns & refunds page.

Within the framework of the legal right of withdrawal, the item must in principle be returned within 14 days following the communication of your decision to withdraw, subject to applicable rules and exceptions.

Contact us before any shipment to obtain the return instructions applicable to your order. Do not ship a return to an address found elsewhere without verifying that it matches the instructions provided for your case.

We do not present a commercial free return policy here that is not configured in the shop. Under consumer law, return costs may remain the responsibility of the consumer when they have been properly informed before the purchase. Contact us before any return to find out the terms applicable to your order.

Regulations provide that the refund must be made without undue delay and no later than 14 days after the seller is informed of the decision to withdraw. For the sale of goods, however, the refund may be deferred until the goods are recovered or until proof of their shipment is provided, depending on which event occurs first.

Within the framework of the legal right of withdrawal, the refund is made using the same payment method as that used for the initial transaction, unless express agreement for another refund method is made.

Contact us with your order number and relevant details to help us understand the problem. The applicable legal guarantees, particularly the legal guarantee of conformity when its conditions are met, remain fully applicable.

For an item sold by a professional to a consumer, the period to request the application of the legal guarantee of conformity is two years from the delivery of the item, under the conditions provided by law.

We do not announce an automatic exchange policy that is not formalized. Contact us with the details of your situation: we will indicate the solutions applicable to your order and your rights.

Our selection is intended for the removal of pet hair from compatible textiles and surfaces. The exact suitability depends on the product, the type of hair, and the surface: always check the uses indicated on the relevant product page.

Depending on the model, uses may include sofas, armchairs, clothing, bedding, cushions, car seats and textiles, rugs, or carpets. Recommended surfaces must be verified on each product page before use.

Our selection favors reusable tools. However, cleaning and maintenance procedures and the duration of use depend on the model chosen.

Unless explicitly stated otherwise on the product page, no. Our specialty is the removal of hair present in the environment — textiles, furniture, clothing, and cars — and not grooming the animal.

The roller is generally designed for quick swipes on textile areas, while a brush may be more suitable for certain finishes, specific clothing, or fabrics. The choice depends primarily on the surface and use indicated for the product.

Start by identifying the main surface to be treated — for example, sofa, clothing, or car — then choose a product whose page explicitly indicates this use. You can also browse our collections organized by surface.

No. We do not promise a universal 100% result. Effectiveness may vary depending on the type of textile, the product used, the amount of hair, and how it is used.

Follow the product instructions and the textile's care recommendations. In case of doubt about a delicate material, first perform a careful test on a small, inconspicuous area.

Use our contact page. For a request related to an order, provide your order number to facilitate identification.

We do not publish a guaranteed response time until a specific commitment has been formalized. We prefer not to announce a timeframe that we are not certain we can meet.

The shop has a published privacy policy that describes the processing of personal data. You can consult it via the legal links on the shop.